Reservation Clerk

Reservation Clerk

Job Function:

  • Ensure that all houseboat reservations are completed in accordance with the Quality System and provide customer service to meet or exceed their expectations and meet time commitments.

Responsibilities:

  • Completes reservations as required.
  • Responsible for customer check-ins and check-outs.
  • Handling and processing monies.
  • Performs all customer services related tasks, including enquiries, correspondence and complaints.
  • Performs other duties or support to co-workers as the pressures dictate within the Twin Anchors’ environment.

Required Skills and Knowledge:

  • Strong communication skills
  • Customer Service Philosophy training or related work experience
  • Computer knowledge in Word Processing and Spreadsheets, LAN, and related data processing software.
  • Reception training, including telephone, fax and front counter.

Preferred Knowledge and Experience:

  •  Experience with marine activities
  • Knowledge of the houseboat industry, both operational and manufacturing.
  • Hospitality/Tourism training or work experience.
  • Grade 12 graduate or comparable on job experience.