Privacy Policy
Privacy Policy for
Shuswap Lakes Vacations Inc.
(AKA – Twin Anchors Houseboat Vacations)
At Shuswap Lakes Vacations Inc. (SLVI) AKA Twin Anchors Houseboats, also referred to as the company, we consider it a privilege to provide you with a service and at the same time ensure your personal information is protected. While providing this service, we must collect and utilize personal information provided by our customers. Our privacy policy has been developed in compliance with British Columbia’s Personal Information Protection Act (“PIPA”) guidelines. B.C.’s P.I.P.A. sets out rules for how companies such as ours may collect, use and disclose your personal information.
Collection of Information
The personal information collected will be maintained in a secure environment and not be disclosed to any other person, group or agency without prior approval of the customer.
The information is necessary to collect and process payments for products and/or services purchased.
- • To verify identity – name, address, telephone numbers, driver’s license, email address and any other information that may be required to obtain payments in relation to business services within the company.
Using and Disclosing Personal Information
Customers should also understand information provided that is also available through public sources will not be considered protected. We will only use or disclose customer’s personal information where necessary to satisfy the purposes for which it was collected. This information will not be disclosed for any additional purposes unless prior consent from the customer is received.
Retention of Personal Information
Personal information obtained will be retained for the minimum time period as required by law for record retention and is available upon written request by the customer. Office procedures are in place to ensure security of those details and that only those cleared have access to such information.
All documents containing financial or personal information are password protected if electronically processed and hard copies will be physically secured in locked file cabinets and alarmed storage facilities.
Customers have a right to access their personal information, with limited exceptions.
- • Disclosure would reveal personal information of another individual
- • Solicitor-client privilege
- • Other supported reasons felt to be reasonable and without prejudice
Should the customer require access to information, the application must be made in writing with sufficient detail to identify the information requested and be processed through the Privacy Officer.
Twin Anchors Employee Information
Personal information such as resumes, assessments and financial documentation are retained by Twin Anchors Houseboats as a result of their status as employer. All information is treated as confidential and will not be provided to individuals not directly related to the purpose of retention.
Persons eligible for access to the aforementioned documentation would be:
- • General Manager
- • Human Resources Manager
- • President
- • Payroll Officer – Financial records only
- • Supervisors – Assessments only of those personally supervised
Release of Information
Employees of Twin Anchors Houseboats will be contacted regarding release of personal information requests prior to allowing the release. Employees are requested to provide the company with details if they are aware an outside agency intends on requesting personal or financial information.
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This is information possibly required for our website, with additions for bookings on line.
It is our policy to collect, use and protect personal information from you with your knowledge and consent, and maintain release of information guidelines. Prior to collecting personal information, it is our policy to identify the purposes for doing so and to limit the collection, use and disclosure of personal information to those purposes.
At Twin Anchors Houseboats we consider it a privilege to provide you with a service and at the same time ensure your personal information is protected. While providing this service, we must collect and utilize personal information provided by our customers. Our privacy policy has been developed in compliance with British Columbia’s Personal Information Protection Act (“PIPA”) guidelines. B.C.’s P.I.P.A. sets out rules for how companies such as ours may collect, use and disclose your personal information.
Twin Anchors Houseboat email offers
When you book your vacation at twinanchors.com, you are added to our email list that will be used to contact you occasionally with offers that we feel will be of interest to you. If you do not want Twin Anchors Houseboats to contact you with offers, you may withdraw your consent at any time simply by changing your profile information and opting out of any or all of the email offers you no longer wish to subscribe to by clicking on 'email specials' on the homepage. If you later change your mind, it is just as simple to opt back in to the email specials of your choice. In addition, all emails sent to you by Twin Anchors Houseboats contain simple instructions telling you how to "unsubscribe."
Some information is collected automatically every time you visit twinanchors.com (e.g., cookies).
Cookies
A cookie is a small non-executable file that is stored on your hard drive for the purpose of identifying your computer. While it is possible to make a booking at twinanchors.com by having your browser's Internet security set that it will not accept cookies your online experience may be greatly reduced.
Twin Anchors Houseboats uses both session cookies and permanent cookies at twinanchors.com. Session cookies are active only during the period you are logged on to twinanchors.com website and are removed when you leave. They help us track the sections of the website that you use to allow us to make improvements in keeping with observed user preferences.
Permanent cookies remain on your hard drive until you remove them through your browser's Internet security settings. Permanent cookies are used to store user preferences such as preferred language and thus eliminate your having to make the same entries on each visit.
Our cookies are not tied to personally identifiable information. This privacy statement covers the use of cookies by www.twinanchors.com only and does not cover the use of cookies by any third parties. Some of our business partners (e.g., tracking utilities) may use cookies on our site. We have no access to or control over these cookies.
ConsentWhen you book your vacation , the fact of your doing so provides Twin Anchors Houseboats with your implied consent to use your information to fulfill your request.
If you opt in to one or more of Twin Anchors Houseboats email special offers you are consenting to allow Twin Anchors Houseboats to contact you regarding those offers.
You may withdraw your consent at any time simply by changing your profile information or by following the instructions on how to "unsubscribe" contained in all emails sent by Twin Anchors Houseboats.
Limiting CollectionTwin Anchors Houseboats will limit the collection of personal information to that which is necessary to fulfill the purpose for which it was collected.
Twin Anchors Houseboats uses contractual and other means to ensure that your personal information is afforded protection that meets the requirements of PIPA.
